Drive customer loyalty with connected digital workflows. Go beyond traditional CRM and field service.
Improve retention with efficient service. Empower customers with personalised self‑service and give agents visibility to anticipate customer needs.
Automate processes across front, middle and back offices with digital workflows. Analyse performance to optimise operations and monitor customers’ services to prevent downtime.
With ServiceNow there is no legacy. The platform is a cloud solution that is built to underpin and integrate all the workflows in our customer service operation.
Matthias Lippert
VP Customer Services, Basware