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  • Secondary E-mail

FAQs for ServiceNow Users

Got questions? We’ve got answers.

Login

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I cannot log in!

Answer 1 You may have stored invalid login credentials in your browser. Please re-type your email and Password. Refrain from using the browser autofill option. You may have to clear the cache on your computer/device.


Answer 2 If you have trouble logging into Safari 13 and above versions, Open Safari menu > Preferences > Privacy settings and disable “Website tracking: Prevent cross-site tracking” checkbox. Close Safari Preferences and try logging in.


Answer 3 Do not add a space before or after your Email ID.


Answer 4 Please check if caps are locked on your computer/device. Unlock caps.

I tried to log in, but I see an “Invalid credential” message and I cannot log in!

Please click on the “Having an issue? Contact us” link to report this issue. Please provide as much info as possible like Browser version, screenshot, email you used to register, and the error message you saw.

Cookies FAQ

ServiceNow uses OKTA as a trusted partner providing authentication for our users. In order to access content or register for events through ServiceNow.com and ServiceNow properties, third-party cookies must be enabled on your browser. Click on your browser to learn how to enable cookies.

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Registration

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I cannot save my profile during registration!

Please click on the “Having an issue? Contact us” link to report this issue to us. Please provide as much info as possible like Browser version, screenshot, email you used to register, and the error message you saw.

Reset Password

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How do I change or reset my password?

If you have forgotten or need to change your password, click on “Forgot your password?” link. Enter your email address and click on “send Reset link” and we'll send you a link where you can reset your password.

I clicked the reset password link, but I did not receive the reset email.

Please check if the email has been blocked by your email client and/or put into the spam folder first. The email can also be blocked by your IT spam filter. In that case, please use the link “Have an issue? Contact us” under the log in pop-up to report the issue.

Account Status

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I did not receive my account verification email.

Please check if the email has been blocked by your email client and/or put into the spam folder first. The email can also be blocked by your IT spam filter. In that case, please use the link “Have an issue? Contact us” under the log in pop-up to report the issue.

I did not receive my account linking email.

Please check if the email has been blocked by your email client and/or put into the spam folder first. The email can also be blocked by your IT spam filter. In that case, please use the link “Have an issue? Contact us” under the log in pop-up to report the issue.

I cannot log into ServiceNow.com, but I can log into HI

Your credential is stored separately for HI & other public websites. So, you need to first register on www.servicenow.com in order to log on or use your existing credentials that you have registered with on www.servicenow.com, https://community.servicenow.com, http://www.developer.servicenow.com etc.

Email Change

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I want to change my old email to the new email address.

Please log in to www.servicenow.com, then click “Manage profile” and then click on “Edit profile”. Then, click the “Update email” link to start the process.

I no longer have access to my old company email with my achievements/certifications. How do I transfer the data to my new email account?

Please log in to www.servicenow.com, then click “Manage profile” and then click on “Edit profile”. Then, click the “Update email” link to start the process.

How to change my ServiceNow login email.

Please log in to www.servicenow.com, then click “Manage profile” and then click on “Edit profile”. Then, click the “Update email” link to start the process.

Account validation or reset password emails are not received.

We have seen your case from many other customers. The main root cause of this is our servicenow.com domain could be blocked by your companies email server. Please check your junk email folder, filter email list (if available) or reach out to your IT to check if the email from account_support@servicenow.com was blocked at the email server. After contacting your IT team, please come back to www.servicenow.com to submit the request again since the first request may have expired. In the interim, you can reach out to web_support@servicenow.com to help you provide alternate ways to overcome your problem and to avoid this issue in future. Please work with your IT team to whitelist all emails from the ServiceNow.com domain.

Knowledge 2020

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I cannot see my event agenda.

Please refer to https://knowledge.servicenow.com/faq.html and contact the K20 event team or click the “Have an issue? Contact us?” link under the login pop-up and provide details of the issue while including a screenshot if possible.

I have a problem adding to my agenda

Please refer to https://knowledge.servicenow.com/faq.html and contact the K20 event team or click the “Have an issue? Contact us?” link under the login pop-up and provide details of the issue while including a screenshot if possible.

I have a problem viewing the event recording.

Please refer to https://knowledge.servicenow.com/faq.html and contact the K20 event team or click the “Have an issue? Contact us?” link under the login pop-up and provide details of the issue while including a screenshot if possible.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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