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State and Local Government

Give everyone in your community a consumer-style experience that’s intuitive and secure. That’s what our government software solutions can do for you.

We make it simple to provide simply great service.

Help state and local agencies work smarter

Modernise IT to improve efficiency, compliance, and satisfaction for all.

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Digital citizens

Deliver intuitive, consumer-like experiences with modern self-service tools.

Staff optimisation

Automate tedious tasks so employees can focus on what’s most important.

Streamline everything on a single platform

Digital government service transformation on the cloud

Deliver better experiences

Your agency is on a mission to make life better for citizens. Give them the same kind of effortless services they experience in their everyday lives.

See Ebook
Understand and improve the employee experience

Help your workforce

Use intuitive, intelligent technology plus automated workflows to engage your workforce and help everyone do their best work. It’s time to go digital.

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Platform reduces technical debt, increases agility

Modernise and do more

Accelerate and automate service delivery. Consolidate siloed systems and reduce technical debt. Bring your city into the future with the secure, cloud-based Now Platform®.

View TEI Study
Solution for cyber threats, disaster response, compliance

Boost your IT security IQ

Full visibility, intelligent insights, and a single system of engagement. Start handling risk with confidence and make responding to threats easier.

Get Solution Brief

Streamline everything on a single platform

Digital government service transformation on the cloud

Deliver better experiences

Your agency is on a mission to make life better for citizens. Give them the same kind of effortless services they experience in their everyday lives.

See Ebook
Understand and improve the employee experience

Help your workforce

Use intuitive, intelligent technology plus automated workflows to engage your workforce and help everyone do their best work. It’s time to go digital.

Get Report
Platform reduces technical debt, increases agility

Modernise and do more

Accelerate and automate service delivery. Consolidate siloed systems and reduce technical debt. Bring your city into the future with the secure, cloud-based Now Platform®.

View TEI Study
Solution for cyber threats, disaster response, compliance

Boost your IT security IQ

Full visibility, intelligent insights, and a single system of engagement. Start handling risk with confidence and make responding to threats easier.

Get Solution Brief

Don’t just take our word for it

See how state, local, and regional government agencies are modernising with ServiceNow.

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View Story

66% vendor risk reduction

The City of Denver streamlined and automated vendor risk management processes.

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100% faster delivery

Washington DOH hit 90% CSAT with 600 improvements and 90 automated workflows.

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50% faster processing

Raleigh connected seven departments, freeing nine FTEs to focus on citizens.

Featured resources

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Q&A

Improve service management

Explore how to streamline, automate, and optimise a complex IT environment.

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WEBINAR
WEBINAR

Manage assets better

See how Tennessee gets the right hardware to the right employee at the right time.

WEBINAR
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WHITE PAPER

Discover CIO essentials

Connect the dots with survival skills for state and local technology leaders.

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Knowledge 2020 on demand 

The learning continues! Browse 950+ online sessions, keynotes, and labs—available now.

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Now at Work 2020

Join a global event near you to unlock the power of modern digital workflows.

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The Future of Work is now

What’s next in digital transformation? Learn how ServiceNow is making work, work better.

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Digital transformation solution in the state and local government cloud for the public sector

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in regional, state, and local government to discuss common challenges and how to unlock your potential.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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