Upgrade Skipped Records
Accurately apply ServiceNow best practices when reviewing skipped records during an upgrade
Summary
As a ServiceNow system administrator, you want to ensure instance upgrades incorporate new release features accurately and carry forward important customizations unharmed. That means going through the stack of upgrade skipped records to determine their resolution. Skipped records are all the places you made customizations and the new ServiceNow release also made changes to the same records. For these record differences, you will need to identify the appropriate path forward to resolve the conflict.
This self‑paced course will guide you through the review of upgrade skipped records from start to finish. There will be lots of hands‑on practice through a variety of activities. This course enables you to:
- Accurately apply ServiceNow best practices when reviewing skipped records during an upgrade
- Recognise how to manage upgrade risk by prioritising the review of certain skipped records
- Identify tips and techniques to speed up the review of skipped records in your current and future upgrades
This course is designed for System Administrators, Implementors, and Application Developers supporting ServiceNow upgrades.
- Completion of ServiceNow Fundamentals
- Completion of six‑months of ServiceNow experience
Who Should Attend
This course is designed for System Administrators, Implementors, and Application Developers supporting ServiceNow upgrades.
Prerequisites
- Completion of ServiceNow Fundamentals
- Completion of six‑months of ServiceNow experience
Certification
Class Schedule
This course is on‑demand. You can take it at any time.
How to Attend
To register for class:
- Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com
- Customers with OKTA/SSO login can access the Learning Portal directly to self‑register
- Customers with no account can easily create an account
- Cancellation and rescheduling policies apply (see Terms and Conditions)