As a ServiceNow system administrator, you want to ensure instance upgrades incorporate new release features accurately and carry forward important customizations unharmed. That means going through the stack of upgrade skipped records to determine their resolution. Skipped records are all the places you made customizations and the new ServiceNow release also made changes to the same records. For these record differences, you will need to identify the appropriate path forward to resolve the conflict.
This self‑paced course will guide you through the review of upgrade skipped records from start to finish. There will be lots of hands‑on practice through a variety of activities. This course enables you to:
This course is designed for System Administrators, Implementors, and Application Developers supporting ServiceNow upgrades.
This course is designed for System Administrators, Implementors, and Application Developers supporting ServiceNow upgrades.
This course is on‑demand. You can take it at any time.
To register for class: