Software Asset Management Fundamentals

Setting up an effective Software Asset Management (SAM) practice includes key milestones:  planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users.  Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this 3‑day interactive ServiceNow® Software Asset Management course attendees will master the setup, configuration, and usage of the ServiceNow® Software Asset Management Professional application, with a focus on:

• Managing software licenses (models, entitlements, and metrics)
• Controlling the cost of purchasing and managing software assets
• Managing the software asset life cycle from planning to disposal
• Using software discovery and normalization
• Reconciling and achieving software compliance
• Controlling software usage and reclamation
• Improving IT software asset services to end users

Creating standards and processes for managing software assets

The ServiceNow® Software Asset Management course is for Customers, Partners, and Employees who implement and administer features, functions, and data associated with software assets. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

• ServiceNow Implementer
• ServiceNow System Administrator
• Software Asset Manager

ServiceNow System Administrator or ServiceNow Fundamentals

Email: training@servicenow.com

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