Learn how to discover and model services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimise the service impact of infrastructure changes.
During this three‑day interactive training course, attendees will gain in‑depth knowledge and practice in configuring and using ServiceNow Service Mapping. A combination of course content and lab work will help attendees learn to:
This course is designed for IT Operations Managers, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow Service Mapping.
This course does not offer certification.
To view all available courses click here to view the Course Schedule.
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.