ServiceNow Fundamentals is designed for users with various organisational roles who are expected to work within the NOW Platform®. During this three‑day interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.
ServiceNow additionally offers ServiceNow Fundamentals as an on demand course for free in Now Learning. The interactive course is made up of instructor videos, hands‑on activities, guided tours of the Now Platform, and knowledge checks to test your understanding of the content. Enjoy the course at your own pace and on your own time!
Specifically, attendees will learn about:
The class features lecture and group discussions, as well as extensive hands‑on practice delivered in a wide variety of labs complete with user stories. For more information, see the full course outline.
This course is designed for all users; those experienced with ServiceNow or brand new to the platform and looking to learn about the fundamental platform features.
Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experience with ServiceNow before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a “ServiceNow Certified System Administrator” certificate.
To view all available courses click here to view the Course Schedule.
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.