Unlike ServiceNow Fundamentals which has a broader focus on the platform and concentrates on understand basic capabilities, the ITSM Implementation course puts those basic capabilities to use. Over 3 days, implementers will learn practical skills that may be applied immediately to accelerate ITSM implementations.
Upon completion of this course, for each ITSM application, students will be able to:
Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real‑world example. For more information, see full course outline.
This course is designed for customers, partners, and employees in technical roles (i.e. technical consultant, architect, and system administrator) who need to implement ITSM applications.
Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the ServiceNow Certified Implementation Specialist page. Successful candidates will be awarded a “ServiceNow Certified Implementation Specialist ‑ ITSM” certificate.
To view all available courses click here to view the Course Schedule.
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.