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Governance, Risk, and Compliance Fundamentals

Learn compliance programme basics that include risk management and audit engagements

Quick Facts

Certification: No

Duration: 2 days

Cost: $1,700


Governance, Risk, and Compliance (GRC) is a company's strategy for managing corporate governance, enterprise risk management, and demonstrating corporate compliance. ServiceNow GRC is a suite of applications within the ServiceNow platform to provide timely, comprehensive, and continuous information for auditing, reporting, and compliance purposes. By using the GRC applications (Policy and Compliance, Risk, Audit, and Vendor Risk) GRC professionals create a scalable compliance programme based on their organisation's needs to meet internal and regulatory requirements.

This two‑day, hands‑on course demonstrates how GRC is implemented within the ServiceNow platform and how to use the GRC applications. Topics include:

  • GRC Architecture and key terminology
  • Users, groups, and roles and their relationships
  • Authority Documents, Citations, and Policies and how they fit into the GRC landscape, including how the Unified Compliance Framework (UCF) is leveraged
  • Scoping an organisation for Risk Management
  • Risk creation and scoring
  • How Controls and Indicators are used for risk and compliance monitoring
  • Methods for continuously monitoring Controls and Risks
  • Methods for managing and responding to Issues
  • Policy Exception Handling
  • Creating test templates and scoping an Audit Engagement
  • GRC Homepages and reporting
  • Introduction to Vendor Risk Management architecture, roles, and terminology and how it integrates with other core GRC applications

Who Should Attend

The audience for this class includes Compliance Officers, Risk Managers, and other GRC professionals who want to understand how to integrate their Compliance programs into the ServiceNow platform. The course starts with an overview of the ServiceNow system.

ServiceNow System Administrators will also benefit by learning about the system properties used by the GRC applications.


Class Schedule

Two days (8:30am – 5pm)  (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Private Training is available for a flat fee for up to 16 participants. Please contact us at for more information and pricing details.