Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in third‑party monitoring systems acted upon as alerts, and other tasks, in ServiceNow.
In this two‑day Event Management Fundamentals course, attendees learn how to enable service‑centric operations management by configuring Event Management and Operational Intelligence in their ServiceNow system. Topics include:
This course is designed for IT Operations Management personnel and others in a company who work with events and alerts as they pertain to infrastructure equipment.
The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.
Following this course, ServiceNow recommends that, before attempting the certification exam, attendees have at least six months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances, and participation in at least two ServiceNow ITOM deployments specifically for Event Management.
Two days (8:30am – 5pm) (includes 1 hour lunch break)
To view all available courses click here to view the Course Schedule.
To register for class:
Private Training is available for a flat fee for up to 16 participants. Please contact us at trainingAE@servicenow.com for more information and pricing details.