View and manage vendor services from a single workspace. With consolidated insights into vendor performance, you can make data-driven decisions and maximise value for your organisation.
Go beyond your instincts with meaningful data.
Benefits of Vendor Manager Workspace
Single pane view
View consolidated vendor information in a single workspace to actively manage relationships.
Automated performance updates
Track performance automatically with real-time operational data captured with the Now Platform®.
Standardised metrics
Remove the guesswork around assessing performance with integrated, standardised metrics.
App highlights
Vendor directory
View a centralised list of all your vendors and their attributes to get a pulse on their health.
Vendor profile
Drill down into individual metrics affecting a vendor’s overall score.
SLA tracking
Validate vendor performance against SLAs and other contractual obligations.
Vendor satisfaction
Collaborate with stakeholders to gauge satisfaction with vendors and take corrective action.
What you get with Vendor Manager Workspace
Vendor directory
Compare vendor scores, contract costs, and other attributes in a single view.
Vendor profile
Get a snapshot view of a vendor, including overall score, supporting metrics, and contact info.
Vendor satisfaction
Work with stakeholders to assess satisfaction with vendors and take corrective action as needed.
Single pane view
Get a consolidated view of your vendor investments from a single workspace.
Contract review
Review and evaluate vendor contracts and obligations all in one place.
Cost management
Identify duplicate services between vendors to improve user experience and reduce costs.
Compliance monitoring
Stay on top of service issues to ensure good governance and compliance.
Standardised metrics
Track vendor performance to make meaningful decisions with integrated, standard metrics.
SLA tracking
Validate vendor performance against SLAs to take corrective action or assess chargebacks.
Automated scoring
View detailed vendor scores automatically updated with operational data from the Now Platform.
Objective reporting
Evaluate vendor performance based on real data, not vendor self-reporting.
How to get Vendor Manager Workspace
Vendor Manager Workspace is available as part of IT Service Management. Increase productivity and achieve new insights with an innovative ITSM solution.
// Commenting on 02/23/2020
// To fix the slow page load on prod
//Check with Zan and Alex later to see if we can add through Launch
// Commenting on 02/23/2020
// To fix the slow page load on prod
//Check with Zan and Alex later to see if we can add through Launch