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Legal software solution to support legal departments

Legal Service Delivery

Deliver legal services for your enterprise at the speed of business.

Modernise legal operations with efficient service delivery. Eliminate silos and manual steps to make faster decisions and increase productivity.

Enhance visibility and boost efficiency.

Portrait of Andrew Brereton
With real insight into the work being done, ServiceNow Legal Service Delivery has reduced the amount of legal ‘touches’ required for approval by 80%.

Andrew Brereton
Senior Director, Legal Operations, ServiceNow

Capabilities that scale with your business

Legal Service Delivery includes key applications and capabilities to modernise legal operations.

Request Management

Provide employees with legal process intake forms in an intuitive self-service portal.

Legal Counsel Centre

Simplify the practitioner experience and prioritise legal requests for rapid response.

Legal Matter Management

Escalate and track ongoing legal matters without spreadsheets.

Legal Practice Applications

Get faster time to value with prepackaged, best practice workflows for legal services.

Knowledge Management

Increase business efficiency with easy knowledge sharing and collaboration.

Employee Service Centre

Provide a single place where employees can quickly get all the services they need.

Now mobile

Simplify employee self-service with a native mobile app for requests and actions.

Mobile Agent

Make it easy for agents to triage, act on and resolve requests on the go.

Virtual Agent

Resolve issues faster and scale your organisation with intelligent chatbots.

Reports and Dashboards

Generate and distribute customised reports and dashboards on demand and in real time.

Automate in-house legal service planning and delivery

Legal Service Integrations

Legal Service Integrations seamlessly integrates with remote desktop support products, authentication software and productivity tools.

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ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.


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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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Explore the possibilities

Request a personalised demonstration to see how you can modernise your legal operations for faster, more efficient delivery of services.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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