What is ITIL 4?
The ITIL has a long history of providing guidance to businesses. The latest version of ITIL is ITIL 4 and it was released in early 2019. It is the most agile, flexible, and customizable version of ITIL.
With its systematic approach to ITSM, the ITIL 4 offers enterprises a more stable IT environment, enhanced customer support, reduced expenses, and better awareness of risks.
ITIL 4 has methodologies that are focused on the automation of processes, the improvement of collaboration and communication across the whole organisation, and the integration and expansion of service management beyond IT (like HR, finance, customer support, etc.).
With its systematic approach to ITSM, the ITIL 4 service strategy assists companies in creating a stable IT environment and service operation that improves customer support, reduces costs, and limits threats.
ServiceNow® IT Service Management supports each evolution of the ITIL framework. Though we learn from and support many industry frameworks, ServiceNow is purposefully framework neutral. And while the ITIL framework remains a good resource for IT organisations looking for guidance in defining their core processes, the ServiceNow vision of digital transformation has grown beyond traditional process-oriented frameworks.
As ITIL 4 gets further defined, we will continue to provide guidance to our customers on how to align it with their ServiceNow deployment. However, the majority of our focus will be beyond the scope of ITIL 4, delivering on the excellent outcomes our customers expect From ServiceNow.