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Manage IT ops to deliver high-performance services

IT Operations
Management

Predict issues, reduce user impact, and automate resolutions with AIOps.

Move away from reactive IT operations with insights and automation. Identify anomalies and solve issues before they occur with cross-team automation workflows.

Deliver proactive digital operations with AIOps.

Don’t just take our word for it

See how companies like yours use IT Operations Management to make work, work better for people.

FINANCIAL SERVICES

High-priority incidents shrink by 93%

By reducing incidents, Danske Bank spurs innovation and unlocks value.

TECHNOLOGY

P1/P2 incidents decreased by 65%

We use the predictive intelligence and real-time visibility in our own products to reduce outages.

Capabilities that scale with your business

IT Operations Management groups key applications and capabilities into packages that can scale with you as your needs change.

ITOM Visibility

ITOM Visibility

Gain visibility across your infrastructure, applications, and services.

ITOM Visibility

Discovery

Get a holistic view of your operations footprint across on-premises data centres and cloud.

ITOM Visibility

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

ITOM Visibility

Certificate Management

Discover, itemise, and proactively manage your TLS certificates.

ITOM Visibility

Firewall Audits and Reporting

Track firewall policies, monitor ownership, and perform proactive audits.

ITOM Visibility

Service Graph Connectors

Accurately import and standardise external data into your CMDB.

ITOM Visibility

Configuration Management Database

Identify CMDB data from multiple sources and revert updates to a specific, defined source.

ITOM PREDICTIVE AIOPS

Predictive AIOps

Predict and prevent issues with a single system to gain insights and automate resolution.

ITOM PREDICTIVE AIOPS

Event Management

Reduce event floods from monitoring tools and gain insight into business service health.

ITOM PREDICTIVE AIOPS

Health Log Analytics

Proactively analyse real-time log data and detect anomalies.

ITOM PREDICTIVE AIOPS

Site reliability operations

Register services, track changes and respond to incidents.

ITOM Optimisation

ITOM Optimisation

Optimise strategy, operations, and spend across your multi-cloud environment.

ITOM Optimisation

Cloud Management

Minimise business risk and manage costs with self-service delivery of cloud services.

Manage operations with visibility, AIOps, and optimization
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What’s new in the Quebec release

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SERVICENOW EVENT

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Choose a package

Find the ITOM package that works for your business.

Standard

(6)
  • Discovery
  • Service Mapping
  • Certificate Management
  • Firewall Audit
  • Service Graph Connectors
  • Configuration Management Database
  • Event Management
  • Site reliability operations
  • Predictive AIOps
  • Health Log Analytics
  • Cloud Management

Professional

(8)
  • Discovery
  • Service Mapping
  • Certificate Management
  • Firewall Audit
  • Service Graph Connectors
  • Configuration Management Database
  • Event Management
  • Site reliability operations
  • Predictive AIOps
  • Health Log Analytics
  • Cloud Management

AIOps Enterprise

(11)
  • Discovery
  • Service Mapping
  • Certificate Management
  • Firewall Audit
  • Service Graph Connectors
  • Configuration Management Database
  • Event Management
  • Site reliability operations
  • Predictive AIOps
  • Health Log Analytics
  • Cloud Management