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HR Service Delivery

Learn how our customers realise ROI using ServiceNow HR Service Delivery.

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HR Service Delivery
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Improve productivity by streamlining the employee service experience with intelligent workflows.

Deliver the right experience to employees anywhere.

Boost productivity and engagement

Simplify access to services

Increase employee satisfaction and business agility by delivering a consistent experience that spans all departments across your organisation.

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Enable productivity anywhere

Help your employees stay connected with what they need, when they need it, whether it’s through the web, mobile apps or virtual agent conversations.

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Design for moments that matter

Build and deliver enterprise-wide experiences that measure up to employee expectations, from remote onboarding and offboarding to returning to the workplace.

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Optimise service delivery

Improve operational efficiency and delivery of services with clear insights surrounding employee requests.

View Case Study

Boost productivity and engagement

Simplify access to services

Increase employee satisfaction and business agility by delivering a consistent experience that spans all departments across your organisation.

See Case Study

Enable productivity anywhere

Help your employees stay connected with what they need, when they need it, whether it’s through the web, mobile apps or virtual agent conversations.

Read Story

Design for moments that matter

Build and deliver enterprise-wide experiences that measure up to employee expectations, from remote onboarding and offboarding to returning to the workplace.

Read Case Study

Optimise service delivery

Improve operational efficiency and delivery of services with clear insights surrounding employee requests.

View Case Study

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

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ENERGY

85+ Net Promoter Score for HR

Suncor unleashes the potential of its people with ServiceNow.

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TRANSPORTATION

4 days average service turnaround

Scoot Airlines delivers low-cost, high-service aviation.

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HEALTHCARE

90% case deflection

Sanford Health unifies the employee experience across HR and IT.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

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Universal Request

Provide a unified employee service experience and improve agent collaboration.

 
 

Case and Knowledge Management

Standardise documentation, manage employee relations and fulfil requests.

 
 

Employee Service Centre

Provide a single place where employees can quickly get all the services they need.

 
 

Enterprise Onboarding and Transitions

Deliver great employee experiences across the moments that matter.

 
 

Now mobile

Simplify employee self-service with a native mobile app.

 
 

Employee Document Management

Secure, retain, access and purge employee files with ease.

 
 

Performance Analytics

Gain insights to help you improve service experiences and agent workloads.

 
 

Virtual Agent

Resolve issues faster and support employees 24/7 with intelligent chatbots.

 
 

Predictive Intelligence

Categorise general inquiries automatically by combining machine learning and historical data.

 
 

Employee Experience Packs

Get started quickly with preconfigured workflows and content for use cases across the enterprise.

 
 

Agent Workspace

Improve agent efficiency for a better employee experience.

 
 

Employee Relations

Manage sensitive employee requests and cases with care.

 
 

Alumni Service Centre

Stay connected and engaged with your former employees.

 
 

Listening Posts

Enhance service experiences with in-moment pulse surveys.

 
 

Journey Accelerator

Equip managers with tools to create personalised plans for employees.

 
 

Mobile Agent

Make it easy for agents to triage, act on and resolve requests on the go.

 
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Deliver powerful enterprise HR services to employees

Built on the Now Platform®

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Connecting people and processes across departments
Service across departments Deliver a seamless experience to employees, even when multiple departments are involved.
Custom enterprise cloud services
Agile cloud platform Fill in functional gaps, support unique requirements and rapidly deploy new services.
Ideas based on intelligence
Intelligent automation Use machine learning and AI-powered chatbots to make work easier and more efficient.
ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.

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Choose a package

Find the HR Service Delivery package that works for your business.

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Standard

(2)
  • Universal Request
  • Case and Knowledge Management
  • Now mobile
  • Employee Experience Packs
  • Employee Service Centre1
  • Performance analytics1
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions1
  • Employee Document Management1

Professional

(8)
  • Universal Request
  • Case and Knowledge Management
  • Now mobile
  • Employee Experience Packs
  • Employee Service Centre1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions1
  • Employee Document Management1

Enterprise

(9)
  • Universal Request
  • Case and Knowledge Management
  • Now mobile
  • Employee Experience Packs
  • Employee Service Centre1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions1
  • Employee Document Management1

1 Available to license separately

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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