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HR Service Delivery

Discover the power of the employee experience platform.

Improve productivity by streamlining the employee service experience with intelligent workflows.

Deliver the right experience to employees anywhere.

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

EDUCATION

50% less time on admin tasks

Catholic school uses ServiceNow to give teachers more time to focus on students.

HEALTHCARE

40% reduction in caseload

Magellan Health simplifies access to HR services and makes life easier.

FINANCIAL SERVICES

99% increase in productivity

AMEX GBT reclaims 18K hours of productivity per year in onboarding.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

Case and Knowledge Management

Standardise documentation, manage employee relations, and fulfil requests.

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Now Mobile

Simplify employee self-service with a native mobile app for requests and actions.

Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.

Performance Analytics for HR Service Delivery

Reduce inefficiencies by reporting and analysing service delivery performance and quality.

Virtual Agent

Resolve issues faster and scale your organisation with intelligent chatbots.

Predictive Intelligence

Categorise general enquiries automatically by combining machine learning and historical data.

Enterprise Employee Experience Pack

Get started quickly with preconfigured workflows and content for use cases across the enterprise.

Agent Workspace

Improve agent efficiency for a better employee experience.

Deliver powerful enterprise HR services to employees
ServiceNow latest release fuels business resilience

What’s new in the Paris release

Fuel business agility and resilience with the Now Platform Paris release. Drive growth, strengthen business continuity, and enhance employee productivity.

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Choose a package

Find the HR Service Delivery package that works for your business.

Standard

(2)
  • Case and Knowledge Management
  • Now Mobile
  • Employee Experience Packs
  • Employee Service Center 1
  • Performance Analytics for HR Service Delivery 1
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions 1
  • Employee Document Management 1

Professional

(7)
  • Case and Knowledge Management
  • Now Mobile
  • Employee Experience Packs
  • Employee Service Center 1
  • Performance Analytics for HR Service Delivery
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions 1
  • Employee Document Management 1

Enterprise

(8)
  • Case and Knowledge Management
  • Now Mobile
  • Employee Experience Packs
  • Employee Service Center 1
  • Performance Analytics for HR Service Delivery
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions 1
  • Employee Document Management 1

1 Available to license separately

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