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Financial Services Operations

Financial Services Operations

Connect your entire financial institution with one platform.

Financial Services Operations

Provide efficient, resilient financial services operations for enhanced customer and employee experiences. Digitise core processes across your institution on a single platform.

Unite your front, middle, and back offices.

Capabilities that scale with your business

Financial Services Operations offers key capabilities that can grow with you as your needs change.

Financial Services Data Model

Expand across bank operations with a standardised configuration.

Financial Services Card Operations

Create and manage standard card operations with pre-built workflows.

Financial Services Payment Operations

Support payment operations for retail bank customers, including enquiries and status checks.

Agent Workspace

Boost operations productivity with guided resolution, multitasking, and a single view.

Case Management

Manage and view enterprise-wide interactions to meet customer expectations and SLAs.

Omni-Channel

Support customers across online banking, mobile banking, email, and social media.

Advanced Work Assignment

Automatically route work to the most qualified agents based on criteria or affinity with the case.

Predictive Intelligence

Use machine learning to route issues, recommend solutions, and identify trends.

Self-Service

Drive self-service from a portal integrated with knowledge, service catalogues, communities, and chatbots.

Virtual Agent

Improve the customer self-service experience with conversational guidance using a chatbot.

Knowledge Management

Provide instant access to relevant knowledge for customers and the agents who serve them.

Communities

Connect customers and employees with their peers to find answers and solve problems.

Visual Task Assignment

Assign customer requests and tasks to other departments with visual task boards.

Customer Central

Give agents a complete view of customer financial data to resolve issues faster.

Playbooks for Customer Service

Manage case flows across teams by digitising and automating service processes.

Guided Decisions

Dynamically help agents resolve complex cases with contextual recommendations.

Visual Workflow and Automation

Automate service processes, tasks, and assignments with Flow Designer and Integration Hub.

Mobile Agent

Manage cases on the go with a consumer-style app using native device features.

Walk-Up Experience

Boost customer satisfaction by providing an efficient, in-person branch service experience.

Proactive Customer Service Operations

Monitor customer financial services to identify issues proactively and fix them quickly.

Service Management for Issue Resolution

Identify, diagnose, and permanently resolve customer issues.

Customer Project Management

View your entire project lifecycle, and empower customers and agents to manage tasks.

ServiceNow financial services capabilities
ServiceNow latest release fuels business resilience

What’s new in the Paris release

Fuel business agility and resilience with the Now Platform Paris release. Drive growth, strengthen business continuity, and enhance employee productivity.

Slack

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Communicate transparently and reach resolution faster by connecting Slack in the Integration Hub.
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See what you can achieve when you connect your entire financial institution on one platform. Enhance visibility, enable compliance, and deliver great service.

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