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Streamline field service with ServiceNow Field Service Management

Field Service Management

Forrester reveals the ROI of ServiceNow Field Service Management.

Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Ensure the safety of both customers and workers.

Boost customer satisfaction with efficient management.

Don’t just take our word for it

See how companies like yours use Field Service Management to deliver exceptional customer service experiences in the field.

HEALTHCARE

Managing and servicing 1.7 million devices

TRIMEDX successfully routes and resolves more than 175,000 cases each month.

TRANSPORTATION

Preventing outages

Cubic Transportation Systems automates services with ServiceNow digital workflows.

MANUFACTURING

Maintaining intelligent warning systems

TAPCO uses IoT to enhance road safety and improve customer satisfaction. 

Capabilities that scale with your business

Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

Dynamic Scheduling

Automatically schedule the best person for the task with the right equipment.

Dispatcher Workspace

Manage field service tasks and workers in a modern, configurable interface.

Asset and Cost Management

Track locations, stock, and history for inventory and parts in a single repository.

Mobile Agent

Make it easy for workers to manage tasks, locations, and inventory on the go.

Planned Maintenance

Schedule maintenance automatically based on time and usage to keep assets up and running.

Virtual Agent

Resolve issues faster and scale your organisation with intelligent chatbots.

Continual Improvement Management

Initiate and track improvements to drive new levels of service efficiency.

Predictive Intelligence

Use machine learning to make recommendations and improve efficiency.

Performance Analytics

Analyse trends with KPIs, metrics, and dashboards for field service.

Field Service Contractor Management

Track and manage work assigned to third-party contractors.

Capacity and Reservations Management

Plan work distribution for your internal and external teams.

ServiceNow field service solution capabilities
ServiceNow latest release drives innovation and agility

What’s new in the Quebec release

Drive innovation, agility, and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.

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Choose a package

Find the Field Service Management package that works for your business.

Standard

(7)
  • Dynamic Scheduling1
  • Mobile Agent1
  • Planned Maintenance
  • Asset Management
  • Cost Management
  • Field Service Contractor Management
  • Dispatcher Workspace
  • Capacity and Reservations Management
  • Continual Improvement Management
  • Predictive Intelligence
  • Virtual Agent
  • Performance Analytics

Professional

(12)
  • Dynamic Scheduling1
  • Mobile Agent1
  • Planned Maintenance
  • Asset Management
  • Cost Management
  • Field Service Contractor Management
  • Dispatcher Workspace
  • Capacity and Reservations Management
  • Continual Improvement Management
  • Predictive Intelligence
  • Virtual Agent
  • Performance Analytics

1 Delivered as part of the Field Service Management application