Field Service Management
Forrester reveals the ROI of ServiceNow Field Service Management.
Empower workers and customers
Complete work the first time
Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service.
Maximise uptime
Take care of issues before they happen by automatically scheduling preventive maintenance. Reduce truck rolls by using asset history to ensure comprehensive service visits.
Improve efficiency
Help field service workers to complete tasks faster with an intuitive mobile app plus offline access. Meet service level agreements, optimise schedules, and keep workers safe.
Empower workers and customers
Complete work the first time
Solve customer issues on the first visit. Automatically assign the most qualified people for the job and ensure they have the right info by integrating with customer service.
Maximise uptime
Take care of issues before they happen by automatically scheduling preventive maintenance. Reduce truck rolls by using asset history to ensure comprehensive service visits.
Improve efficiency
Help field service workers to complete tasks faster with an intuitive mobile app plus offline access. Meet service level agreements, optimise schedules, and keep workers safe.
Don’t just take our word for it
See how companies like yours use Field Service Management to deliver exceptional customer service experiences in the field.
Capabilities that scale with your business
Field Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.
Built on the Now Platform®
Field Service Management includes powerful platform capabilities so you can quickly improve your customer experience.
What’s new in the Quebec release
Drive innovation, agility, and productivity with new workflow solutions in the Now Platform Quebec release—the platform of platforms for 21st century enterprises.
