Event Management can integrate with multiple infrastructure‑monitoring tools to receive events for processing and action. Event Management has out‑of‑the‑box connectors to IBM NetCool, Microsoft System Centre Operations Manager, HP Operations Manager, and many more.

For additional monitoring tools, including standalone tools for network, server, and storage management, you can quickly integrate through a simple REST API, SNMP, or JavaScript‑based custom connectors.

Event Management brings in raw events and processes them to generate more qualified alerts for the affected configuration items. Monitored nodes correlate with ServiceNow® Configuration Management Database (CMDB) configuration items (CIs), so all future events that come in a node can relate to a CI.

Detect root cause issues and prevent service outages by using out‑of‑the‑box machine learning techniques. By adding ServiceNow®Operational Intelligence to Event Management, IT can also use operational metrics captured by monitoring tools to understand performance issues which may indicate potential service outages.

Get a consolidated view of service health. The dashboard aggregates and correlates top alerts that are causing business service degradation. IT can look at an overview of all alerts and associated incidents listed by severity. This approach enables IT to prioritise incidents and take corrective action sooner.

Event Management uses ServiceNow® Service Mapping to correlate alerts with services—providing root cause analysis and a service impact view to help IT to identify problems and prioritise them appropriately. When Event Management raises an alert, the alert maps to CIs, so IT can easily see impacted services and related resources.

IT gets a superior rule designer to manage rule definitions, define alert conditions, and set remediation actions via Flow Designer, IntegrationHub, and external applications. Rules may be applied to alerts to facilitate faster resolution of service‑impacting issues.

Alert Intelligence simplifies alert resolution by giving you a single pane of glass where you can see all the critical information you need to address an alert, such as the alert description, affected CI, severity, impacted services, and a timeline of secondary related alerts.

It also provides Alert Insight, using machine learning to identify repeated alerts, similar past alerts and incidents, and relevant knowledge base articles to help with root‑cause analysis.

This dashboard represents each service as a colour‑coded, resizable tile. This makes it easy to visually prioritise service issues based on issue criticality and service importance.

Selecting a tile displays a view of primary alerts and the top priority alert affecting that service—allowing you to instantly focus on the probable cause of a service issue.