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Central Dispatch

Give field service dispatchers a complete view of tasks, teams, and status. Assign tasks to the most qualified worker through an interactive interface.

Benefits of Central Dispatch

Manage field teams efficiently

Optimise operations with automated rules, simple tools, and real-time visibility into who’s available.

Fix issues the first time

Assign the technician with the right skills and parts to complete the job on the first visit.

Maintain service level agreements

Keep customers happy by tracking your team’s progress and getting ahead of potential problems.

Features of Central Dispatch

Work assignment

Quickly assign work orders to field service technicians based on skills, parts, and distance.

Dispatch map

View workers and jobs on a map and optimise routes with live location tracking.

Task status

Get real-time visibility into task or technician status to update customers or reallocate work.

Dynamic Scheduling integration

Automatically reschedule jobs when priorities change or assign the best available worker.

How to get Central Dispatch

Central Dispatch is available with Field Service Management . Modernise field service with connected digital workflows.

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Talk to an expert

Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.

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