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Business Continuity Management

Plan, exercise, and recover from disasters effectively with ServiceNow® Business Continuity Management, a key part of a robust integrated risk management programme.
Identify and prioritize critical business services

Business impact analysis

Identify and prioritize critical business services to produce recovery time objectives (RTO) and recovery point objectives (RPO).

Develop and execute plans for actual or expected events

Plan development

Scope, prepare, and execute on actual or planned events, and fully complete an exercise from start to finish.

Conduct and analyze a range of disaster scenarios

Scenario analysis

Conduct a range of disaster scenarios, and test the steps your business can take to return to normal.

Identify recovery gaps between primary elements

Gap identification

Find recovery gaps between primary elements when completing a business impact analysis or mapping a dependency using the CMDB.

Additional Business Continuity Management features

Plan approval workflow
Maintain plans with a customizable plan approval workflow. The system tracks the frequency at which the plan requires review and approval and sends notifications to designated personnel when action is required.

Simplified communication
Enable incident commanders, emergency operations centre staff, and crisis management teams to view time, track status, and assign personnel with the click of a button using mobile device capabilities and the Connect feature.

Risk assessment for IT availability
Determine the risk of adverse impact on performance and availability of IT systems and data. Assess potential inability to recover services in a timely manner due to failure of IT hardware or software components, weaknesses in IT system management, or any other event.

 

Feature details

Close Event Overlay.
Business impact analysis
Identify and prioritize critical business services to produce recovery time objectives (RTO) and recovery point objectives (RPO).
Crisis management
Coordinate your response to a crisis in an effective, timely manner, to avoid or minimise damage to your organisation's profitability, reputation, or ability to operate.
Dependency mapping
Visualise the dependencies between processes and assets by mapping the relationships between IT components and business services.
Exercise delivery
Validate your business continuity strategy, activities, and assumptions regarding times (maximum tolerable period of disruption, recovery time objectives), procedures, and work instructions specified in the business continuity plan.
Gap identification
Find recovery gaps between primary elements when completing a business impact analysis or mapping a dependency using the configuration management database (CMDB).
IT disaster recovery management
Create, rehearse, and execute disaster recovery plans to minimise downtime for servers, databases, workstations, and other assets and to bring critical systems back online.
Plan approval workflow
Maintain plans with a customizable plan approval workflow. The system tracks the frequency at which the plan requires review and approval and sends notifications to designated personnel when action is required.
Plan development
Scope, prepare, and execute on actual or planned events, and fully complete an exercise from start to finish.
Plan management
Apply a structured approach to document and maintain business continuity, disaster recovery, and crisis management plans.
Programme management metrics
Develop and track key risk and performance indicators such as recovery time objectives (RTO) and recovery point objectives (RPO).
Risk assessment for IT availability
Determine the risk of adverse impact on performance and availability of IT systems and data. Assess potential inability to recover services in a timely manner due to failure of IT hardware or software components, weaknesses in IT system management, or any other event.
Scenario analysis
Conduct a range of disaster scenarios, and test the steps your business can take to return to normal.
Simplified communication
Empower incident commanders, emergency operations centre staff, and crisis management teams to view time, track status, and assign personnel with a click, using mobile device capabilities and the Connect feature.
What-if analysis
Perform key planning scenarios to determine the focus for business continuity plan development.

Benefits of Business Continuity Management

Avoid surprises

Run what-if scenarios and virtual events so you’re prepared if the worst happens.

Recover more quickly

Easily identify key applications, locations, or vendors to work on first during a disruption.

Make fast, informed decisions

Work on critical risk first, using automated calculations that help you prioritize.

Accelerate user adoption

Make it easier to get work done with a simple, powerful user experience on a familiar platform.

Featured resources

CUSTOMER STORY

Guarding Against Disruptions in Patient Care

Find out how Fairview Health Services strengthened and streamlined its IT disaster recovery processes.

EBOOK

A Single View of Operational Resilience

Learn how connecting your teams on one platform will strengthen your response to disruption.

WHITE PAPER

Governance, Risk, and Compliance Use Case Guide

Seamlessly embed risk and compliance activities, collect evidence, assign tasks, and streamline audits.

WHITE PAPER

Plan Building with ServiceNow BCM

Build a culture of resilience by closing the gap between business continuity and disaster recovery.

EBOOK

How ServiceNow Has Transformed Its Own GRC Processes

Keep up with rapid growth while also increasing scalability, lowering risk, and slashing costs.

Get Business Continuity Management on the Now Platform

How to get Business Continuity Management

Business Continuity Management is available with ServiceNow Governance, Risk, and Compliance and is powered by the Now Platform.

You might also be interested in…

Risk Management

Enable fine-grained business impact analysis to appropriately prioritize and respond to risks.

Configuration Management Database (CMDB)

Track the dependencies and relationships of supported IT services to maintain continuity.

Discovery

Get complete visibility into your operations footprint across on‑premises and cloud resources.

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalisation.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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