Service Management Performance Benchmarks

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SERVICENOW BENCHMARKS AND DATA INSIGHTS

Compare Your Service Management Performance to Industry Averages

Compare your service management performance to the industry averages of your peers. Built on the ServiceNow Nonstop Cloud, Benchmarks uses anonymised customer data from over 3500 customers, 12 million users, and 8.4 billion monthly transactions to bring you the industry’s largest and most up‑to‑date benchmarks. Actionable recommendations provide personalised guidance on achieving service excellence. Now you can analyse and optimise your own performance.

Preview ServiceNow Benchmarks and Data Insights

Preview ServiceNow Benchmarks and Data Insights

Tap Into the Largest Benchmarks Data Set

Take advantage of the industry’s largest benchmarks data set to drive critical business outcomes. See how your organization’s performance stacks up against your peers using industry averages and trends derived from anonymised data from over 12 million users and 8.4 billion monthly transactions.

Compare Against Averages of Peers

Get Personalised Improvement Recommendations

Benchmarks KPIs are great, but how do you determine the next steps in your journey to service excellence? Benchmarks recommendations solve this problem by giving you personalised recommendations, tailored to your instance and based on proven practices.

Continuous Service Improvement

Provide an incentive to drive greater performance and productivity by using Benchmarks to set internal goals.

Strict Data Privacy

ServiceNow Benchmark data is based on aggregated, anonymised service management data from businesses across the globe. Strict data privacy is maintained throughout the process. Customers can configure who within the organisation has access to this data.