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Take control of IT chaos and transform your business. Connect your enterprise with digital IT workflows on a single, unified platform.

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Make work life as great as real life. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents.

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Create a seamless customer experience from issue to resolution with connected digital workflows.

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With the Now Platform as your foundation, you can enable everyone—from no code to pro code developers—to work as a team to deliver workflow apps fast.

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Transform your enterprise with the Now Platform^®. Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform.

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We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

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Agile Development

Enable your organisation to plan, work, and realise the benefits of digital transformation and keep efforts aligned to strategy.

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Scrum programme boards

Get visibility into your teams—allowing you to see dependencies, sprint capacity, and when they’re overloaded.

Agile dashboards

Use preconfigured OOTB Agile dashboards to see trends, statuses, and details of your scrum and SAFe teams’ work.

Unified Backlog

Manage all your agile work in a single system of record—in ServiceNow.

Agile management mobile

Get visibility into your agile team’s work and manage current sprint work—even while you’re on‑the‑go.

Sprint tracking

View stories across sprints on an interactive, drag and drop visual task board.

Additional Agile Development features

Agile development 2.0
Allow product owners and scrum masters to easily plan scrum work with epic information at-a-glance.

Agile board
Manage stories and all types of tasks easily.

Project portfolio management integration
Combine scrum methodology with project-based IT development.

Agile performance analytics
Rely on preconfigured dashboards with data visualisations for epics, sprints, releases, and teams. Assist project managers to build project plans and run their projects.

Unified backlog
Enable scrum teams, product owners and epic owners to review all work (stories and operational work) together.

Sprint planning
Allow programme managers and scrum masters to plan features and stories for their programs and sprints.

Agile board

Manage stories and all types of tasks easily.

Agile dashboards

Use preconfigured OOTB Agile dashboards to see trends, statuses, and details of your scrum and SAFe teams’ work.

Agile development 2.0

Allow product owners and scrum masters to easily plan scrum work with epic information at-a-glance.

Agile management mobile

Get visibility into your agile team’s work and manage current sprint work—even while you’re on-the-go.

Agile performance analytics

Improve your Agile processes and practices using preconfigured dashboards with data visualisations for epics, sprints, releases, and teams.

Agile work item integrations

Manage all your agile work in a single system of record—in ServiceNow.

Backlog

Maintain all backlogs in one location. Associate backlog stories to a product, a project, or both—and select stories from the backlog and execute them as a project.

Epic rollup

View rollups and completion percentages as you define and complete work on the larger work items, epic, and feature.

Hybrid project management

Assist project managers to build project plans and run their projects.

Intuitive user experience

Transition seamlessly between service management, development, and testing processes, perform big room planning, and more.

Personalised columns

Personalise any list on the Agile Board. Configure and view only the columns important to you using the personalise icon in the list.

Progress tracking

Let product owners and scrum masters track progress via card-based progress boards and through burndown and velocity charts.

Project portfolio management integration

Combine scrum methodology with project-based IT development.

Scrum programs

Get visibility into your teams—allowing you to see dependencies, sprint capacity, and when they’re overloaded.

Scrum planning/sprint planning

Allow programme managers and scrum masters to plan features and stories for their programs and sprints.

Sprint and backlog management

Agile Development's improved user experience with a drag-and-drop UI gives you a simpler method to add stories to sprints, manage schedules and burn rates, and move stories between sprints or to and from your backlog.

Visual task board

Track the progress of your scrum tasks in horizontal lanes in the task board view.

Unified backlog

Enable scrum and SAFe product owners and epic owners to review all work (stories and operational work) together.

Benefits of Agile Development

Quicker delivery with more accurate planning

Accelerate delivery and time to value with more accurate planning as you update and track progress.

Immediate work level forecasting

Optimise resources by gauging and forecasting work levels to determine future project velocities.

Friendly user interface

Easily manage stories across sprints, backlogs, and epics with an easy-to-use UI.