What is your release schedule?
We deliver two major releases each year, typically in March and September.
How do you name releases?
We name our releases after global cities in alphabetical order. The current release is Paris and the previous release was Orlando.
How long do you support releases?
We support both the current release and the one prior. We encourage customers to stay up to date with the latest release to benefit from new innovations and enhancements.
Do you provide detailed information about your releases?
We provide release notes with comprehensive descriptions of new features and enhancements. We also publish full product documentation for each release. Our documentation suite includes detailed information about all products, apps, features, and capabilities included in the release.
Are there any webinars or events focused on the release?
We host a live broadcast for each release to introduce and walk you through the key features, products, and enhancements. The broadcast content is also available for on-demand replay after the live event. You can watch the Paris release broadcast, including an executive keynote and detailed breakout sessions, as part of the Now at Work 2020 global digital experience.
What upgrade assistance do you provide?
We offer extensive upgrade resources and guidance to support your successful implementation. You can access tools, services, programs, and best practices guides through the Customer Success Center.
Are releases available before market launch?
The Early Release programme is an opportunity for existing customers to access the new release before market launch. By participating, you can take advantage of new features as soon as they are released, upgrade quickly, and report feedback promptly.
