Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail
Cyberlink uses ITSM on the Now Platform
Cyberlink logo

Cyberlink improves employee experience through automation

Elevate

Increases employee satisfaction

Extend visibility

Improves visibility throughout the business

Chart down with arrow

Reduces repetitive tasks

Cyberlink and ServiceNow join forces to automate business processes
Three key values drive Cyberlink to provide its customers with the best experience possible. Cyberlink must be trusted, excellent, and creative. Voted the best ISP and Corporate Networks provider by Bilanz magazine in its Telecom Rating 2019 survey, Cyberlink boasts more than 31,000 managed services and a 95% customer satisfaction.  

However, the company relied on isolated data from different systems to support its portfolio of connectivity (internet access and site networking), managed security, and data centre infrastructure services. Managing siloed systems resulted in duplicate data, required employees to perform repetitive tasks, and was error prone.

Using ServiceNow, Cyberlink was able to bring data from different, siloed systems together onto a single platform, providing fully automated processes across the business. Automation also increased employee satisfaction.

Cyberlink
Cyberlink
CUSTOMER
Cyberlink
HEADQUARTERS
Zurich, Switzerland
INDUSTRY
Technology
EMPLOYEES
30+

I’d be lost if I did not have ServiceNow because I’d need to re-invent everything I do. It’s a big importance to us to have a platform like ServiceNow.

Thomas Knüsel

COO

ServiceNow HR Service Delivery

ServiceNow IT Service Management

Learn more about the solution that helped Cyberlink automate business processes

More stories

Case study

EY supports growth by transforming HR services

EY transforms its HR approach with alignment with business priorities and consistency in processes

Case Study

FIT centralises global service delivery

FIT streamlines the management of IT services

Case Study

OBS powers the customer experience

OBS unifies global service delivery onto a single platform to streamline the entire customer experience

Get started with ServiceNow

Ready to become a success story?

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to thePrivacy Statement.