SANTA CLARA and SAN FRANCISCO, Calif. — November 18, 2020
—ServiceNow (NYSE: NOW) and Workplace from Facebook today announced new
integrations designed to create great experiences for the growing
distributed workforce. Together, ServiceNow and Workplace from Facebook
will help make work, work better for people by enabling organizations to
streamline communication between executives, departmental leaders, and
employees to create more meaningful, employee‑first experiences.
The new capabilities enhance an existing ServiceNow Virtual Agent
integration. With Virtual Agent, employees can request support, receive
updates on in‑progress requests, and connect with live agents when
needed—all without leaving Workplace. Enhanced capabilities include:
- ServiceNow Employee Campaigns integrated with Workplace from Facebook: Companies can now distribute relevant content to employees directly
through their Workplace experience, as well as other channels, making it
easier for employees to stay informed, engaged, and productive from
anywhere and across any device.
- Workplace from Facebook Integration Spoke: Available as an
IntegrationHub Spoke, customers can quickly create new integrations for
Workplace from Facebook to meet their unique and evolving employee
"The workplace of the future will be distributed, which means organizations
must create new workflows that keep their employees informed, engaged, and
connected," said Gretchen Alarcon, VP and GM, HR Service Delivery at
ServiceNow. "We’re thrilled to partner with Workplace from Facebook to help
our mutual customers break down silos, boost productivity, and ultimately
deliver great employee experiences."
ServiceNow and Workplace already work with some of the biggest and most
respected companies around the world. Together, the companies serve
customers across all industries, including Sun Life Financial, Telenor Group and
"We've been long‑time users of Workplace and ServiceNow separately so we're
thrilled to hear about their deeper partnership," said Barbara J. Mitchell,
AVP, Service Management Experience at Sun Life Financial. "We look forward
to using their new integrations to streamline communications, automate
internal processes, and ultimately help enhance our employee experience."
A study by MIT shows that companies delivering on employee experience can double
customer satisfaction and increase profitability by 25%. For employees ‑
both those in desk‑based roles and on the frontlines ‑ IT tools must be
consumer‑grade: easy to use, integrated, and omnichannel.
"ServiceNow is a formidable brand that we are honored to deepen our
partnership with. Together, we are uniquely positioned to bring
best‑in‑class technology to every single employee within an organization,
regardless of where or how they work," said Workplace from Facebook Vice
President, Julien Codorniou. "As global companies navigate a new normal and
become increasingly decentralized, digital tools that bridge the
communication gap beyond just the HQ will be imperative to their success.
This is especially important for deskless, or frontline, employees
who make up 80% of the world’s working population
. I’m excited that our combined efforts will serve this crucial group of
employees more seamlessly and will enable Workplace to enter the automation
and productivity space – something we believe is a game changer for all of
The pandemic has proven that proper communications to employees must be a
coordinated effort between all departments. IT, HR and workplace services
leaders can no longer work in silos and must invest in integrated
technology to foster an inclusive, connected, and more productive
"Employee experience, workforce transformation and employee wellbeing are
top priorities for businesses going into 2021," said global independent
analyst Josh Bersin of the Josh Bersin Academy. "But this can only be
achieved when IT, communications and HR work seamlessly together. Together,
ServiceNow and Workplace from Facebook are providing the digital tools
required to bridge the gap between collaboration and productivity that will
be crucial for distributed workforces and frontline workers in the years
For more information about the Virtual Agent integration, the Workplace
from Facebook Integration Spoke, and ServiceNow Employee Campaigns, click here.
About Workplace from Facebook
Workplace is a software‑as‑a‑service platform (SaaS) that connects everyone
in an organization using familiar Facebook features like chat, video
calling, posts and groups. It works alongside the business tools you
already use, providing a simple, secure and more productive way for people
to share knowledge, work together and build connected communities ‑
including more than 5 million paid users. It has customers spanning nearly
every industry, including Walmart, Starbucks, Spotify, AstraZeneca and
Deliveroo. Workplace is the only tool that connects every employee, whether
they work at a desk or on the frontlines, with mobile‑first capabilities to
meet employees where they work.
ServiceNow (NYSE: NOW) is making the world of work, work better for people.
Our cloud‑based platform and solutions deliver digital workflows that
create great experiences and unlock productivity for employees and the
enterprise. For more information, visit: www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow
logo, Now, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other countries.
Other company names, product names, and logos may be trademarks of the
respective companies with which they are associated.
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