Digital Workforce Challenge

Throughout his career, Faez has remained focused on creating innovative programs that break the cycle of generational poverty. In 2007, he delivered a speech to the UN Commission on Science and Technology for Development in which he laid out a blueprint for solving the Digital Literacy gap that exists in the developing world. Through the programs he established, over 20,000 members of underserved communities have gained a source of income and thus come out of poverty.

Kristine’s research focuses on how digital capabilities are deployed internally to create more effective ways of working and the impacts of new ways of engaging with talent in the digital era. In addition, she serves as a Senior Editor for MIS Quarterly Executive, where she is also an author, and special issue editor.

Ms. Farhan is currently an Adviser on Digital Transformation in the Strategy Department at the IMF, focusing on automation of work processes and integration of IT tools with business capabilities, based on better knowledge and content exchange. She holds a BSc in Economics and Statistics and an MSc in Finance and Economics from the University of London, England. She also did her PhD studies in development economics at the University of Durham, England.

Brad and his team in ParagonLabs serve as the bridge between HR tech community and work, workers, and the workplace. Together, they lead the conversation regarding ways these communities can work together to build better workplaces and a better world. Before joining SHRM, Brad spent 20 years founding startups, creating new technology solutions, and helping companies find the right technologies to help them further their missions. He has been an entrepreneur, an intrapreneur, and a Chief Technology Officer. Brad completed his master’s degree in Data Science and Business Analytics at the University of North Carolina at Charlotte in 2017.

Amy leads the global user experience team at ServiceNow – including design, research, design ops and technical documentation. Her team’s mission is to create product experiences that people at work love. Amy was previously head of the User Experience team for G Suite – Google's cloud-based applications for consumers, education and enterprise. Prior to Google, Amy helped grow LinkedIn’s business and product platform from startup, through IPO, to one of the largest tech company acquisitions by Microsoft.

Roya has focused her work on building digital literacy for women and children in developing countries. As president and board member of Digital Citizen Fund, she aims to increase women’s technological literacy and provide employment and educational opportunities for girls and children in developing countries like Afghanistan. Roya sits on the Advisory Board of Forbes School of Business of Ashford University, Resolution Project, and the Global Thinkers Forum organisation. She is a 2019 Presidential Leadership Scholar, and in 2013 was amongst TIME Magazine’s 100 Most Influential People in the World for her work building internet classrooms in high schools in Afghanistan.

Alan is ServiceNow’s Chief Marketing and Communications Officer and a member of the company’s executive leadership team. Prior to joining ServiceNow in May 2017, Marks led global communications, social responsibility and brand strategy for EBay Inc. Marks was a 2016 Fellow at Stanford's Distinguished Careers Institute. His previous professional experience includes senior communications and executive leadership roles at Nike, Gap Inc. and Avon Products. Alan holds a B.A. in journalism from the University of North Carolina at Chapel Hill and a M.A. in liberal studies from New York University.

Lindsey is the Founder & Managing Director of W4 (Women’s WorldWide Web), an international non-profit organisation and Europe’s first crowdfunding platform dedicated to girls’ and women’s empowerment around the world with a focus on promoting equal access to and participation in information and communications technologies. After completing her B.A. at Cambridge University, she worked in human rights and development in West Africa and in South-East Asia (Human Rights Watch, UNICEF, Enfants D’Asie). In 2008, she trained in Bangladesh with Grameen Bank (founded by Nobel Peace Prize-winner Muhammad Yunus) and went on to obtain an Executive MBA at ESCP-Europe, Paris, in 2009.

Awards & recognition include:

2011: Named a “40 under 40” European Young Leader by EuropaNova & Friends of Europe

2013: Nominated a “Women in IT Role Model” by the Digital Agenda of the European Commission

2015: Named one of the Inspiring Fifty, Europe’s 50 most inspiring women leaders in the technology sector.

2016: Nominated a G20 Young Entrepreneur

2018: Joined the Board of Directors of the Women’s Economic Imperative (WEI) to take forward the work of the UN Secretary General’s High-Level Panel on Women’s Economic Empowerment.

Alok is a Director in the Corporate Strategy team at ServiceNow and formerly held corporate strategy and business operations roles at Splunk and LinkedIn. Prior to LinkedIn, Alok was an Engagement Manager at McKinsey and Company, where he worked with clients across sectors including technology, semiconductors and cleantech. Prior to joining McKinsey, Alok was a Product and Programme Leader at Innovative Micro Technology, where he designed novel microscopic machines (MEMS) for applications including RF communication, biotech, and environmental sensing. Alok holds eight patents focused on designs of MEMS devices and manufacturing processes.

Alok earned a Ph.D. in Materials and Mechanical Engineering from the University of California, Santa Barbara, and a Bachelor’s degree in Materials Engineering from the Indian Institute of Technology, Kanpur.

Philip is Director of Programs & Strategy of the Andan Foundation, a Swiss public benefit foundation set up to promote refugee inclusion. Previously, Philip worked as a journalist in India, focusing on environmental successes in Indian industry. He also worked for the Dutch Ministry of Foreign Affairs, seconded to the OSCE as an environmental expert, where he organised one of the first analysis of the impact of climate change on migration patterns in Central Asia.

Philip also worked as speechwriter to the President of the WBCSD, a coalition of 200 companies devoted to sustainable development, where he served as focal point to the OECD on Green Growth and the Chinese State Council on low carbon industrialisation strategies for the 11th 5-Year plan. He successfully turned around and grew a data centre construction company in Colombia and worked with a Skoll award winner, Fundacion Capital, on strategy and operations. Besides managing a farm in Austria, he holds an MSc from the London School of Economics and an MBA from INSEAD.

David serves as chief of staff at JFF, a nonprofit that accelerates the alignment and transformation of the American workforce and education systems to ensure access to economic advancement for all.

Previously, David worked at the U.S. Department of Education in the Offices of the Secretary and Under Secretary, focusing on innovation in postsecondary education. There he developed policy and programs to spur innovation, including the EQUIP experimental site, First in the World grant programme, and two challenges to reimagine the higher education ecosystem; and led a series of convenings by the department and the Obama White House to promote innovation.

David earned bachelor’s and master’s degrees from Boston College, and a Ph.D. in Higher Education from the University of Pennsylvania.

Mike is the CEO of the research lab, Tomorrow. A global nomad, futurist and author of the bestselling book, The Algorithmic Leader, he advises some of the world’s biggest organisations on digital transformation and disruptive innovation in this new era of machine intelligence.

In Dave’s role as chief innovation officer, he is responsible for establishing the strategic direction of ServiceNow, from high-level investment areas in product development through to pricing. Dave has more than 20 years of experience in the IT industry, specifically within virtualisation, cloud infrastructure, service management, performance management, data centre automation, and software development.

Prior to joining ServiceNow, Dave spent over six years with VMware as VP of Technical Services for EMEA. He also headed up the technical division for Northern and Southern Europe for Mercury Interactive, spent six years at Peregrine Systems, and held roles at Boole & Babbage (BMC) and Candle Services (IBM).