Faez Ahmed

Faez Ahmed

Senior Director of Training & Certification at ServiceNow

Joining ServiceNow in 2010 where he has been instrumental in building the Education program from scratch. 

In 2007, he addressed the UN Commission on Science and Technology for Development in which he laid out a blueprint for solving the Digital Literacy gap that exists in the developing world. Through the programs he has established, which include setting up libraries, sewing skills and IT centres in some of the poorest parts of the world, over 20,000 have gained a source of income and thus come out of poverty. In 2019, he established the ServiceNow Veterans program in the USA and is currently working on a Digital Literacy program in the UK that will give 5000 youth a second chance in life. 

At ServiceNow, he has led teams that won Innovation and Impact awards in the Education industry and now leads the NextGen team that is focused on making the world a better place to work through innovative learning programs that break the cycle of generational poverty.


  • ServiceNow Tech Traineeship
    ServiceNow tech traineeship: changing the narrative for refugees
  • ServiceNow and the Prince's Trust Help Young People Workflow their Future
    ServiceNow and The Prince's Trust help young people Workflow their future
  • Take care of your future with ServiceNow and the Prince's Trust
    Take charge of your future with ServiceNow and The Prince's Trust
  • People walking
    Business Impact
    Memorable employee experiences start with bespoke onboarding
  • People gathered around a laptop.
    Business Impact
    How ServiceNow is helping to close the digital skills gap
  • Life at Now
    Empowering people with the skills of tomorrow


  • A future where work happens everywhere
    A future where work happens everywhere
    With the UK (and most of Europe) now grappling with a ‘second wave’ of the COVID-19 pandemic, business leaders are again facing new restrictions and guidelines to help contain the spread of the virus. Ensuring business continuity and protecting employees and customers is as important now as it was eight months ago. However, my conversations with UK business leaders, partners and customers have shifted notably since March. Earlier this year, the emphasis was on crisis management and emergency response. Now, we are discussing the longevity of the changes we are experiencing. The consensus is that the new, ‘distributed’ world of work is here to stay — but are we ready for the new ‘business as usual’?
  • Three ways the upcoming Now at Work event can help prepare your business for the future
    Digital Transformation
    Three ways the upcoming Now at Work event can help prepare your business for the future
    I don’t have enough fingers to count the number of ways in which the pandemic has changed the workplace, but one thing in particular stands out: COVID-19 has catapulted us into the future of work, whether we like it or not. As with businesses and organisations of every size, we’ve been forced to find instant solutions to challenges many of us weren’t expecting to face for many years to come. Like finding ways of changing cultures in days, and shifting entire workforces from physical offices to remote working, or enabling customer service teams to function seamlessly without their call centres - at a time when clients and partners needed them the most. And now, as the lockdown measures ease, coming up with ways of getting teams safely and securely back to work with minimum fuss and low risk.
  • Stop trying to remake the old; get on with making the new
    Stop trying to remake the old; get on with making the new
    I would like to start with a simple question: If you were starting a company from scratch today, how would you build the organisation and its core infrastructure? There are not many, if any, people who would design a business that looks like a legacy organisation. And yet there are so many organisations – typically large, long-standing businesses – that are still reliant on legacy infrastructure. The fundamental question, then, is how do we help people break this reliance on legacy and focus on developing systems as if they were working from a clean slate?

Trends & Research

  • Building digital workflows for the long game
    Digital Transformation
    Building digital workflows for the long game
Productivity depends on people
4 ways AI can power IT asset management