Strong Ireland, strong EMEA: why ServiceNow will quadruple its footprint in Dublin

Strong Ireland, strong EMEA: why ServiceNow will quadruple its footprint in Dublin

Needless to say, the pandemic has made the past year a difficult one for all of us.

And while the impact has been global, Europe has been one of the hardest hit regions, with both businesses and people struggling with the fallout of the greatest health crisis of our lifetimes.

At ServiceNow, we’ve put our technology to work helping companies, public services, and people  overcome the challenges they’ve faced throughout the pandemic. We started this journey back in March 2020 with the launch of our Emergency Response apps that focussed on managing the complex emergency and incident response workflows. This was shortly followed by our Safe Workplace app suite that managed the essential steps for returning employees to the workplace whilst supporting everyone’s health and safety. And as we enter the critical last mile of pandemic we launched our Vaccine Administration Management solution that supports protecting people at scale through appointment scheduling and vaccine inventory management.

To enable those capabilities, our business has continued to grow over the past twelve months to April 2021; the team in Ireland included. In fact, our employee base here has already seen huge growth since we moved into our Dublin office two years ago – a testament to the resilience and dedication of our teams amidst all the challenges of this year.

That makes us even prouder to announce today that we’re further expanding our presence in Ireland, adding at least 300 jobs to our Dublin team over the next three years to bring our headcount here to over 400 people.

Real jobs, real impact

All 300 of the roles are entirely brand-new, permanent positions, primarily in engineering and sales. The skilled positions on offer span from early in career opportunities, all the way up to senior international roles.

And while we can’t dictate exactly what the future of work looks like right now,  we believe we are working towards a more hybrid approach. There is still a desire – and a need – for office space for many of our employees. So alongside 300 new roles, we’re not only keeping, but expanding our office space at The Sharp Building in Dublin’s City Centre.

Clear benefits for Dublin –  and for Ireland

The choice of Dublin was an easy one for us, and it is a testament to the highly-skilled and diverse talent pool found both in the capital and across the rest of Ireland.

The city offers a highly educated workforce, some of the best universities around, and a wealth of both local and international talent, not to mention the burgeoning tech centre growing in the Silicon Docks.

It’s a clear demonstration of the growing importance of ServiceNow Ireland in our wider organisation. The Irish office has, in the past year alone, built up its own Digital Sales and Global Sales Development capabilities, welcomed a number of new local Vice-Presidents, and witnessed the construction of a brand-new data centre to better serve ongoing European data privacy requirements.

While that’s good for ServiceNow, it’s great for the people of Dublin and Ireland, too.

Taoiseach Michéal Martin said “I am delighted to welcome the announcement of 300 new high-quality jobs by ServiceNow.  This is a huge vote of confidence by an innovative company in Ireland’s tech ecosystem and talent base. The government’s mission in the coming months and years is to get people back to work and rebuild our economy, while at the same time ensuring Ireland remains well placed to thrive in the new green and digital economy of the future, with high quality, sustainable jobs.

Business 07/04/2021.
Pictured is Mark Cockerill - EMEA & Head of Global Privacy, ServiceNow, An Taoiseach Micheal Martin and  Martin D. Shanahan,  CEO of IDA Ireland.
Photo Chris Bellew /Fennell Photography Copyright 2021

Leo Varadkar, Tánaiste & Minister for Enterprise, Trade and Employment, added “This is a great boost for Dublin city centre, after what has been an incredibly difficult year. The city is quiet now, but it will be bustling again. These 300 new jobs will quadruple ServiceNow’s presence here, a fantastic endorsement of Ireland’s attractiveness as a destination for technology companies. This is another example of the important role FDI has to play in Ireland’s recovery.

It’s a sentiment echoed by Martin Shanahan, CEO at IDA Ireland. “ServiceNow is one of the world’s fastest growing technology companies and its decision to add 300 jobs in Dublin, to scale its customer base across EMEA, is a notable win for Ireland. This investment is very welcome and IDA looks forward to continuing its partnership with ServiceNow.”

As a growing part of the local community, we at ServiceNow will continue to pass on the benefits of our expansion to local residents, too, with our ongoing support for diversity, inclusion, and belonging initiatives across the city.

Strengthening our commitment to EMEA

This announcement is a sign of our real commitment not just to Ireland, but to the wider EMEA region, too.

EMEA is a crucial market for ServiceNow, and the region offers almost unlimited potential. Not only is it home to some of the world’s biggest multinational organisations – many of which are existing clients – it’s also a region that sees us taking on a variety of different public sector commitments.

Investment here is vital to providing the best possible service for our business customers, top-class public services for citizens in the region, and laying the groundwork for further expansion that will allow us to make the world of work, work better for as many people as possible.

If you’re looking for a new opportunity please check out our job site.

Use of Forward‑Looking Statements

This blog contains "forward‑looking statements" about the expectations, beliefs, plans, and intentions relating to key markets and our general business direction and plans for expansion in Ireland and EMEA. Such forward‑looking statements include statements regarding expected performance and benefits of such expansion. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation: (i) uncertainty whether product development or sales will justify these investments in Ireland, (ii) changes in the competitive landscape, and (iii) changes to economic conditions or the regulatory landscape globally, in EMEA and in Ireland. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.


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