Knowledge 2021: The UK&I voices to look out for


Knowledge 2021

It’s nearly time for our annual Knowledge 2021 event.

Just like last year, we’re offering an entirely digital experience. But while some things are different, one thing remains the same: the need for sharing, connecting, and collaborating.

In six days spread across two weeks, we’re offering a range of visionary keynotes, expert-led sessions, and plenty of other engaging activities to sink your teeth into – including a great line up of speakers from the UK and Ireland. 

What’s on offer

If we’ve learnt anything over the last eighteen months, it’s how to be resilient.

And it’s resilience that comes across in so many of the stories at this year’s event. A range of our customers and partners will share their own experiences of how they’ve grown stronger businesses – and even reshaped entire industries – to cope with everything the pandemic has thrown at us.

No field has proven itself more resilient than healthcare – and so we’re delighted to be joined by two UK-based organisations that have been instrumental in the fight against COVID-19.

We’ll hear how NHS Scotland is running the day-to-day management of over 1.5 million COVID-19 test results through the Now Platform®, as well as how ServiceNow technology is helping them meet the Scottish Government’s targets to vaccinate millions of its citizens.

We’ll also hear from the Francis Crick Institute, a leading London-based biomedical research centre, whose expertise has been essential in the fight against COVID-19. We’ll explore how the Institute used ServiceNow® technology to deliver a complete track and trace app in just 22 days – delivering 60,000 tests to their employees in less than a year in order to keep operations running.

And, moving to the telco industry, BT will explain how they’re using ServiceNow to drive innovation and execution in their business, slashing time-to-market and providing an unparalleled B2B service experience.

Workflows: the hero of the modern enterprise

One other session not to miss is the keynote from our CEO, Bill McDermott, on the 11th of May at 17:00, where he’ll expand on the lessons we’ve learned from these impactful stories and explain why workflows are fast becoming the hero of the modern enterprise.

A word to the wise: it’s not the tech itself, but what you do with it. This past year has shown how essential it is that businesses have the tools to act fast and work flexibly in the face of seemingly insurmountable challenges – and workflows are just one of those tools.

After all, if we’re always prepared – and have the right tools on hand – we’ll never be caught off guard. And that’s a lesson that will last long beyond the pandemic.

Find out how to workflow your world – sign up for Knowledge 2021 here.

Topics

  • Employee Happiness = Customer Satisfaction
    Customer Experience
    Employee Happiness = Customer Satisfaction
    When your employees feel the love, so will your customers—and it all starts with a great experience at work.
  • The workflow revolution is the future of work
    Digital Workflows
    The workflow revolution is the future of work
    The world of work is changing – but how should business leaders react? To answer those questions, ServiceNow's Vice President and General Manager UKI, Jordi Ferrer, and Innovation Evangelist, Paul Hardy, spoke with Derek Du Preez, influencer and editor at Diginomica to provide insight on what they're hearing from businesses on the ground, and offer advice on how organisations can seize this change, rather than be swept over by it. Paul Hardy and Jordi Ferrer speak to customers and partners daily, and the message they're hearing from business leaders is clear: right now is a defining moment for business. Despite the many challenges businesses have faced as a result of the pandemic and its fallout, it's important to recognise that there are many opportunities and successes to be had too. The key concern however is, how do we make the positives of the past years permanent? And how do we continue to improve?
  • Driving effective change without disruption to customer experience
    Customer Experience
    Unlocking customer experience transformation in financial services
    Discover how your financial services firm can become more pre-emptive in detecting and preventing customer harm, while still driving effective customer experience transformation.

Trends & Research

  • Why human-centric metrics are essential to business agility
    Research
    Why human-centric metrics are essential to business agility
  • Building the truly 'agile enterprise' – the time is now
    Research
    Building the truly 'agile enterprise'–the time is now
  • Organisational agility: When an opportunity becomes an imperative
    Research
    Organisational agility: When an opportunity becomes an imperative

Year