2021


  • Employee Happiness = Customer Satisfaction
    Customer Experience
    Employee Happiness = Customer Satisfaction
    12 May 2021
  • Driving effective change without disruption to customer experience
    Customer Experience
    Unlocking customer experience transformation in financial services
    07 May 2021
  • The workflow revolution is the future of work
    Digital Workflows
    The workflow revolution is the future of work
    07 May 2021
  • Suez canal container ship
    Business Impact
    What can we learn about logistics from the Suez Canal container ship crisis?
    06 May 2021
  • Top ten survey ranking
    Life at Now
    Top Ten Survey Ranking proves ServiceNow is a truly Great Place to Work
    29 April 2021
  • Knowledge 2021
    Knowledge
    Knowledge 2021: The UK&I voices to look out for
    22 April 2021
  • Strong Ireland, strong EMEA: why ServiceNow will quadruple its footprint in Dublin
    Now on Now
    Strong Ireland, strong EMEA: why ServiceNow will quadruple its footprint in Dublin
    08 April 2021
  • Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    Work Better
    Employee Experience Research: Resilience and flexibility will lead to post-COVID opportunity
    01 April 2021
  • Who care how tech works just focus on what needs solving
    Now Platform
    CXOs: Who cares how tech works, just focus on what needs solving
    30 March 2021
  • ServiceNow Tech Traineeship
    Culture
    ServiceNow tech traineeship: changing the narrative for refugees
    25 March 2021
  • Take care of your future with ServiceNow and the Prince's Trust
    Culture
    Take charge of your future with ServiceNow and The Prince's Trust
    19 March 2021
  • ServiceNow and the Prince's Trust Help Young People Workflow their Future
    Culture
    ServiceNow and The Prince's Trust help young people Workflow their future
    19 March 2021
  • The Year of Infinite Innovation
    Digital Transformation
    The Year of Infinite Innovation
    23 February 2021
  • How ServiceNow is prepared for Brexit – and beyond
    Business Impact
    How ServiceNow is prepared for Brexit – and beyond
    23 February 2021
  • Meet Anna: Inspired by the Now Platform
    Culture
    Meet Anna: Inspired by the Now Platform
    23 February 2021
  • Meet Damien: Three Peaks Challenge
    Culture
    Meet Damien: Three Peaks Challenge
    23 February 2021
  • Converting vaccines into vaccinations
    COVID-19
    Converting vaccines into vaccinations
    19 February 2021
  • Building the truly 'agile enterprise' – the time is now
    Research
    Building the truly 'agile enterprise'–the time is now
    16 February 2021
  • Organisational agility: When an opportunity becomes an imperative
    Research
    Organisational agility: When an opportunity becomes an imperative
    16 February 2021
  • What makes an agile business? The key steps to pulling off an agile transformation
    Research
    What makes an agile business? The key steps to pulling off an agile transformation
    16 February 2021
  • Why human-centric metrics are essential to business agility
    Research
    Why human-centric metrics are essential to business agility
    16 February 2021
  • The code to addressing tech's gender imbalance
    Culture
    The code to addressing tech's gender imbalance
    08 February 2021
  • Meet Rachel: How the lockdown brought new perspective 
    Culture
    Meet Rachel: How the lockdown brought new perspective
    29 January 2021
  • Preparing for The New Way of Working
    Work Better
    Preparing for The New Way of Working
    01 January 2021
  • How COVID-19 taught us to focus on the employee experience
    COVID-19
    How COVID-19 taught us to focus on the employee experience
    01 January 2021
  • Meet Oisin: Exploring the culture of EMEA
    Culture
    Meet Oisin: Exploring the culture of EMEA
    23 September 2020
  • A future where work happens everywhere
    Research
    A future where work happens everywhere
    With the UK (and most of Europe) now grappling with a ‘second wave’ of the COVID-19 pandemic, business leaders are again facing new restrictions and guidelines to help contain the spread of the virus. Ensuring business continuity and protecting employees and customers is as important now as it was eight months ago. However, my conversations with UK business leaders, partners and customers have shifted notably since March. Earlier this year, the emphasis was on crisis management and emergency response. Now, we are discussing the longevity of the changes we are experiencing. The consensus is that the new, ‘distributed’ world of work is here to stay — but are we ready for the new ‘business as usual’?
  • Three ways the upcoming Now at Work event can help prepare your business for the future
    Digital Transformation
    Three ways the upcoming Now at Work event can help prepare your business for the future
    I don’t have enough fingers to count the number of ways in which the pandemic has changed the workplace, but one thing in particular stands out: COVID-19 has catapulted us into the future of work, whether we like it or not. As with businesses and organisations of every size, we’ve been forced to find instant solutions to challenges many of us weren’t expecting to face for many years to come. Like finding ways of changing cultures in days, and shifting entire workforces from physical offices to remote working, or enabling customer service teams to function seamlessly without their call centres - at a time when clients and partners needed them the most. And now, as the lockdown measures ease, coming up with ways of getting teams safely and securely back to work with minimum fuss and low risk.
  • Stop trying to remake the old; get on with making the new
    Strategy
    Stop trying to remake the old; get on with making the new
    I would like to start with a simple question: If you were starting a company from scratch today, how would you build the organisation and its core infrastructure? There are not many, if any, people who would design a business that looks like a legacy organisation. And yet there are so many organisations – typically large, long-standing businesses – that are still reliant on legacy infrastructure. The fundamental question, then, is how do we help people break this reliance on legacy and focus on developing systems as if they were working from a clean slate?

Trends & Research

  • Why human-centric metrics are essential to business agility
    Research
    Why human-centric metrics are essential to business agility
  • What makes an agile business? The key steps to pulling off an agile transformation
    Research
    What makes an agile business? The key steps to pulling off an agile transformation
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