Empowering people with the skills of tomorrow


The topic of workforce skills is much talked about, with a number of global organisations, including UNESCO, pointing to the fact that digital skills are becoming a critical requirement for employment.

However, the skills gap is continuing to widen. The workforce of today has been educated for the jobs of yesterday, not tomorrow. 

This issue is particularly pressing in the technology sector, with many companies also struggling to balance diversity. The whole sector is drawing from the same limited talent pool, looking for graduates to fill in the growing number of vacancies. 

 

Opening the door to the digital economy

At ServiceNow, we have come together with our customers and partners to address the talent challenge in a different way, one that is founded on our core purpose of making the world of work, work better for people. 

The ServiceNow Next Gen Programme goes a step further by making the world work better for as many people as possible, opening up the doors for everyone to participate in the digital economy.

Uniquely, Next Gen is designed to help participants into employment. 

But any initiative with this kind of ambition needs more than one company to make a big impact. The tech sector, as a whole, must work collectively to make technology careers more accessible to diverse groups of people.

That's why we've brought together a wide range of tech employers from our partners and customers to join ServiceNow in tackling the skills shortage head-on. 

By tailoring programmes to meet their needs, participants in the Next Gen Programme follow a clearly-defined path designed to improve career opportunities in technology and enables them to actively take part in the digital economy. 

Skills for life

Rather than implementing quick-fix solutions to upskill people and fill job vacancies, the Next Gen Programme is a long-term initiative that identifies previously uncovered talent and equips it with the skills for tomorrow. Our three main initiatives each focus on different groups or communities: 

  • An academic programme: Working with universities and colleges helps to bring real-world scenarios to students so they can experience what it is like to work in the corporate world before they get there. By integrating our curriculum with university curricula, students can complete their degree with a ServiceNow certification. As our Now Platform® becomes more ubiquitous, the demand for ServiceNow skills is outweighing the supply, thereby improving students' prospects of being in a position to enter the world of work immediately. 

  • Youth development and digital literacy programme: Our flagship programme gives a second chance in life to people who, for whatever reason, couldn't complete their education. According to Marc Allera, CEO of BT's Consumer Division, 17 million people in the UK are currently lacking the essential digital skills needed to work and thrive in life. This programme makes a huge difference to them and their local communities.

    In partnership with the Innovation Alliance for the West Midlands, we have launched a new digital literacy and job skilling programme in the region that we estimate will allow 5,000 young people aged 15-24 a chance to build a career in technology. The programme includes mentoring from ServiceNow's EMEA leadership team, along with a certification learning path to gain a number of ServiceNow accreditations. 

  • Skills for life: An initiative aimed at reskilling diverse groups of people, such as veterans, mothers returning to work, persons with disabilities, etc. In addition to developing new skills, participants are also supported, encouraged and empowered to turn a new page in life.  

Next Gen Programme quote

Transforming lives

At ServiceNow, we're proud of our culture of diversity, inclusion and belonging, where employees are valued for who they are and their voices are heard. The Next Gen Programme reflects this by providing much more than just technology skills. We're transforming peoples' lives by giving them a new opportunity.

While the fight for graduates in the technology sector continues, there are huge, diverse, untapped groups of talent out there. 

We want them to engage with us and our leaders about how they can get onto the 'technology ladder'. We want to empower them to work with one of the fastest growing technology platforms in the world. 

 

A blueprint for the future

Based on the experience and success of the Next Gen Programme so far, many organisations are coming to us, asking if we could replicate such initiatives in their parts of the UK and beyond. 

I believe this is not just because we have linked training programmes to employment, but also because of the inclusive support and inspiration offered to people looking to thrive in the digital economy. 

If you would like to learn more or get involved, you can listen to the podcast here and get in touch with nextgen@servicenow.com

 

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be trademarks of the respective companies with which they are associated. 

Topics

  • Employee Happiness = Customer Satisfaction
    Customer Experience
    Employee Happiness = Customer Satisfaction
    When your employees feel the love, so will your customers—and it all starts with a great experience at work.
  • The workflow revolution is the future of work
    Digital Workflows
    The workflow revolution is the future of work
    The world of work is changing – but how should business leaders react? To answer those questions, ServiceNow's Vice President and General Manager UKI, Jordi Ferrer, and Innovation Evangelist, Paul Hardy, spoke with Derek Du Preez, influencer and editor at Diginomica to provide insight on what they're hearing from businesses on the ground, and offer advice on how organisations can seize this change, rather than be swept over by it. Paul Hardy and Jordi Ferrer speak to customers and partners daily, and the message they're hearing from business leaders is clear: right now is a defining moment for business. Despite the many challenges businesses have faced as a result of the pandemic and its fallout, it's important to recognise that there are many opportunities and successes to be had too. The key concern however is, how do we make the positives of the past years permanent? And how do we continue to improve?
  • Driving effective change without disruption to customer experience
    Customer Experience
    Unlocking customer experience transformation in financial services
    Discover how your financial services firm can become more pre-emptive in detecting and preventing customer harm, while still driving effective customer experience transformation.

Trends & Research

  • Why human-centric metrics are essential to business agility
    Research
    Why human-centric metrics are essential to business agility
  • Building the truly 'agile enterprise' – the time is now
    Research
    Building the truly 'agile enterprise'–the time is now
  • Organisational agility: When an opportunity becomes an imperative
    Research
    Organisational agility: When an opportunity becomes an imperative

Year