How ambition and parenthood can go hand in hand


When I became pregnant in 2018, instead of putting my career progression on pause, I continued to thrive and deliver as one of the top sales performers in EMEA.

By Shakira Talbot, Sales Director, Public Sector

The sales environment is my natural habitat. I'm driven by the challenge of turning around a difficult sell and I thrive on the sense of achievement that comes from converting a prospect into a happy customer.

When I became pregnant in 2018, instead of putting my career progression on pause, I continued to thrive and deliver as one of the top sales performers in EMEA. 

In the second month of my maternity leave, I was promoted to Sales Director, a rare move at the time that reflects not only my own performance but also the belief and support shown to me by the company.

Creating change
Very early on in my time at ServiceNow, I approached HR to have an open discussion about my long-term plans for motherhood and career progression at ServiceNow. I wanted a long-term, successful career in the company. 

The HR team was incredibly supportive about enabling that balance for not only myself but everyone in the workforce. It is great to know that ServiceNow offers paid time off to recover and/or bond, whether an employee is welcoming a new child through birth, adoption, surrogacy or foster placement.

Sales is a team sport
Following my maternity leave, I officially came back into the business as Sales Director in 2019. I was primed for a new challenge and assigned to lead sales in specific public sector markets.

The EMEA region is complex and the public sector differs considerably across different countries, which brings challenges for a sales team. Yet, we have transformed our performance and delivered record results in the current financial year, becoming a top sales team in EMEA and making it into the top 10 globally.

Quote


Moving into leadership has expanded my focus from my own performance to looking at the wider team structure, making sure each team member is supported and given space to play to their strengths. 

I now have a new appreciation for other people, how they work and what they need in order to excel. Within our team, in addition to the ServiceNow values of "Hungry and Humble", I've also introduced "Pride and Belief" to really instil confidence in every individual, as well as in each other, as we know how much we can achieve if we support each other. 

We work incredibly closely, recognising that sales is a team sport and that each of us brings something different to the group that we can all lean on to achieve amazing results.

The leadership mindset
Becoming a parent has certainly changed me. I'm not saying I'm better at what I do because I'm a mum, but my experience of being a parent has changed my own working style. 

I have more empathy and tend to step back and think more deeply about what others need from me, and their team, in order to succeed. I mentor several people, both within ServiceNow and externally, and I love working with people to help them identify and grab hold of their potential.

Moving into leadership has definitely enhanced my sense of ambition. I now see so much potential in others, as well as in the business, and I am hungry to grow and do more. With an incredible team and the amazing support network that ServiceNow provides, I know there's so much more I can do, and I can't wait to continue my journey.


© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names and logos may be trademarks of the respective companies with which they are associated.

Topics

  • Employee Happiness = Customer Satisfaction
    Customer Experience
    Employee Happiness = Customer Satisfaction
    When your employees feel the love, so will your customers—and it all starts with a great experience at work.
  • The workflow revolution is the future of work
    Digital Workflows
    The workflow revolution is the future of work
    The world of work is changing – but how should business leaders react? To answer those questions, ServiceNow's Vice President and General Manager UKI, Jordi Ferrer, and Innovation Evangelist, Paul Hardy, spoke with Derek Du Preez, influencer and editor at Diginomica to provide insight on what they're hearing from businesses on the ground, and offer advice on how organisations can seize this change, rather than be swept over by it. Paul Hardy and Jordi Ferrer speak to customers and partners daily, and the message they're hearing from business leaders is clear: right now is a defining moment for business. Despite the many challenges businesses have faced as a result of the pandemic and its fallout, it's important to recognise that there are many opportunities and successes to be had too. The key concern however is, how do we make the positives of the past years permanent? And how do we continue to improve?
  • Driving effective change without disruption to customer experience
    Customer Experience
    Unlocking customer experience transformation in financial services
    Discover how your financial services firm can become more pre-emptive in detecting and preventing customer harm, while still driving effective customer experience transformation.

Trends & Research

  • Why human-centric metrics are essential to business agility
    Research
    Why human-centric metrics are essential to business agility
  • Building the truly 'agile enterprise' – the time is now
    Research
    Building the truly 'agile enterprise'–the time is now
  • Organisational agility: When an opportunity becomes an imperative
    Research
    Organisational agility: When an opportunity becomes an imperative

Year