2020


  • Agile organisations perform better
    Business Impact
    Agile organizations perform better
    10 December 2020
  • A future where work happens everywhere
    Research
    A future where work happens everywhere
    09 December 2020
  • Building digital workflows for the long game
    Digital Transformation
    Building digital workflows for the long game
    09 December 2020
  • When I became pregnant in 2018, instead of putting my career progression on pause, I continued to thrive and deliver as one of the top sales performers in EMEA.
    Life at Now
    How ambition and parenthood can go hand in hand
    23 November 2020
  • People walking
    Business Impact
    Memorable employee experiences start with bespoke onboarding
    20 October 2020
  • COVID-19 has prompted creative solutions to keep the enterprise running
    COVID-19
    COVID-19 has prompted creative solutions to keep the enterprise running
    12 October 2020
  • How COVID-19 has put customer experience on the front line of competitiveness
    COVID-19
    How COVID-19 has put customer experience on the front line of competitiveness
    09 October 2020
  • People gathered around a laptop.
    Business Impact
    How ServiceNow is helping to close the digital skills gap
    24 September 2020
  • COVID-19 highlights the need for a platform of platforms approach - it’s a once-in-a-generation opportunity
    Now Platform
    COVID-19 highlights the need for a platform of platforms approach - it’s a once-in-a-generation opportunity
    21 September 2020
  • What good looks like
    Digital Workflows
    What good looks like
    15 September 2020
  • Three ways the upcoming Now at Work event can help prepare your business for the future
    Digital Transformation
    Three ways the upcoming Now at Work event can help prepare your business for the future
    14 September 2020
  • Digital government comes of age
    Digital Workflows
    Digital government comes of age
    25 August 2020
  • Paul Smith
    Business Impact
    Why I’m ready for the next technology revolution
    14 July 2020
  • Working to inspire young girls to pursue STEM
    Life at Now
    Diversity is a game changer
    23 June 2020
  • Inside Scotland's fight against COVID-19
    COVID-19
    Inside Scotland's fight against COVID-19
    19 June 2020
  • A people-first digital workflow revolution
    Digital Transformation
    A people-first digital workflow revolution
    17 June 2020
  • ServiceNow powers up new data centres for next-gen experiences
    Cybersecurity and risk
    ServiceNow powers up new data centres for next-gen experiences
    04 June 2020
  • Getting UK businesses and people ready for a safe return to work
    COVID-19
    Getting UK businesses and people ready for a safe return to work
    19 May 2020
  • Stop trying to remake the old; get on with making the new
    Strategy
    Stop trying to remake the old; get on with making the new
    15 May 2020
  • No company is an island – the need for ‘radical transparency’
    Work Better
    No company is an island – the need for ‘radical transparency'
    17 April 2020
  • Life at Now
    Empowering people with the skills of tomorrow
    19 March 2020
  • Solving the problem of declining UK productivity
    Digital Transformation
    Solving the problem of declining UK productivity
    14 February 2020
  • A future where work happens everywhere
    Research
    A future where work happens everywhere
    With the UK (and most of Europe) now grappling with a ‘second wave’ of the COVID-19 pandemic, business leaders are again facing new restrictions and guidelines to help contain the spread of the virus. Ensuring business continuity and protecting employees and customers is as important now as it was eight months ago. However, my conversations with UK business leaders, partners and customers have shifted notably since March. Earlier this year, the emphasis was on crisis management and emergency response. Now, we are discussing the longevity of the changes we are experiencing. The consensus is that the new, ‘distributed’ world of work is here to stay — but are we ready for the new ‘business as usual’?
  • Three ways the upcoming Now at Work event can help prepare your business for the future
    Digital Transformation
    Three ways the upcoming Now at Work event can help prepare your business for the future
    I don’t have enough fingers to count the number of ways in which the pandemic has changed the workplace, but one thing in particular stands out: COVID-19 has catapulted us into the future of work, whether we like it or not. As with businesses and organisations of every size, we’ve been forced to find instant solutions to challenges many of us weren’t expecting to face for many years to come. Like finding ways of changing cultures in days, and shifting entire workforces from physical offices to remote working, or enabling customer service teams to function seamlessly without their call centres - at a time when clients and partners needed them the most. And now, as the lockdown measures ease, coming up with ways of getting teams safely and securely back to work with minimum fuss and low risk.
  • Stop trying to remake the old; get on with making the new
    Strategy
    Stop trying to remake the old; get on with making the new
    I would like to start with a simple question: If you were starting a company from scratch today, how would you build the organisation and its core infrastructure? There are not many, if any, people who would design a business that looks like a legacy organisation. And yet there are so many organisations – typically large, long-standing businesses – that are still reliant on legacy infrastructure. The fundamental question, then, is how do we help people break this reliance on legacy and focus on developing systems as if they were working from a clean slate?

Trends & Research

  • Why human-centric metrics are essential to business agility
    Research
    Why human-centric metrics are essential to business agility
  • What makes an agile business? The key steps to pulling off an agile transformation
    Research
    What makes an agile business? The key steps to pulling off an agile transformation
Productivity depends on people

Topics

Year