Latest

  • How ServiceNow is prepared for Brexit – and beyond
    Business Impact
    How ServiceNow is prepared for Brexit – and beyond
  • The Year of Infinite Innovation
    Digital Transformation
    The Year of Infinite Innovation
  • Converting vaccines into vaccinations
    COVID-19
    Converting vaccines into vaccinations

Company News

  • Building digital workflows for the long game
    Digital Transformation
    Building digital workflows for the long game

Product Insights

  • A people-first digital workflow revolution
    Digital Transformation
    A people-first digital workflow revolution
  • No company is an island – the need for ‘radical transparency’
    Work Better
    No company is an island – the need for ‘radical transparency'
  • Getting UK businesses and people ready for a safe return to work
    COVID-19
    Getting UK businesses and people ready for a safe return to work

Life at Now

  • Solving the problem of declining UK productivity
    Digital Transformation
    Solving the problem of declining UK productivity

Featured

  • Stop trying to remake the old; get on with making the new
    Strategy
    Stop trying to remake the old; get on with making the new
    05-15-2020 I would like to start with a simple question: If you were starting a company from scratch today, how would you build the organisation and its core infrastructure? There are not many, if any, people who would design a business that looks like a legacy organisation. And yet there are so many organisations – typically large, long-standing businesses – that are still reliant on legacy infrastructure. The fundamental question, then, is how do we help people break this reliance on legacy and focus on developing systems as if they were working from a clean slate?
  • A people-first digital workflow revolution
    Digital Transformation
    A people-first digital workflow revolution
    06-17-2020 I was interested to find out recently that the word crisis originates from the Greek word krisis, meaning ‘turning point in a disease’. Nothing could be more suitable to describe the current state of the global economy and the society at large. The COVID-19 pandemic has tested the agility and resilience of each and every organisation, although some have adapted more quickly than others by capitalising on investments in business continuity strategies and flexible working practices. The situation has also tested the fortitude of people. We have all had to display a tremendous level of flexibility, juggling personal/family and work commitments in ad-hoc home office setups with remarkable determination and calmness (while fending off the ever growing ‘Zoom fatigue’).
  • How COVID-19 taught us to focus on the employee experience
    COVID-19
    How COVID-19 taught us to focus on the employee experience
    01-01-2021 As we kick off 2021, organisations continue to face many challenges either caused or exacerbated by the COVID-19 pandemic. In response, we see more businesses launching or accelerating their digital transformation efforts. It makes sense: Agile businesses that were already on the path to more digitised workflows in 2020 have navigated the unknowns of this year better than most.

Trends & Research

Customer experience in the new normal
Employee Experience amid a global pandemic
The Modern Telecom
CX by the numbers

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