Effective as of March 20, 2019
This Applicant Privacy Statement (“Applicant Statement”) describes ServiceNow, Inc., including its subsidiaries and affiliates (collectively, "ServiceNow," "we," or "us"), privacy practices that apply to our collection, use, and disclosure of personal information from our applicants (“you” and “your”) for employment, including internship opportunities with ServiceNow via our application portals, websites, or other recruitment channels (collectively, “Application Sites”).
For the purposes of this Applicant Statement:
As further described below, we collect several types of information from and about you that broadly fall into the following categories:
We may obtain information about you from other sources, to the extent permitted by applicable law, in connection with your application and as part of the interview process. For example, we obtain information through your contact with us from third parties such as referees, employment research firms, identity verification and background check service providers, and other websites on the Internet (subject to such third party’s privacy policies). For example, you may choose to provide us with access to certain personal information stored by third parties on professional social media sites (for example, LinkedIn).
As you navigate through our Application Site, we may also collect certain information from you about your visit to our websites using "cookies" and other similar tracking technologies.
For further information, please consult our Cookies Policy.
We may use information that we collect about you for recruitment and human resources management purposes at a global level, including:
If you are hired, Applicant Information may be used in connection with your employment (for example, to establish an employment record; administer employee participation in benefits and training plans and programs; or conduct onboarding activities, including granting access to internal systems).
In general, we do not require Job Applicants to provide sensitive personal information (such as information about your health, race, ethnicity, religion, or sexual orientation), but you may provide such information voluntarily at your discretion. If you agree to provide this information, it will normally be used only for the purposes of diversity monitoring and providing a suitable working environment for you (for example, if you require disability access) and will not be a factor in the hiring or selection process.
For certain roles (e.g., United States federal‑facing roles), however, we may ask for nationality to confirm that we are in compliance with our legal obligations. This information will be viewable in the hiring process as it is required for determining eligibility.
In some countries and for some roles, we may need to conduct criminal background and drug screening checks, but only where this is required or permitted by applicable laws. If this is the case, any information we process in this regard will be treated in strictest confidence and used only for the purpose of assessing your eligibility for employment or specific job duties with us.
We may disclose personal information contained in Applicant Data to the following categories of recipients:
If you are from the European Economic Area, we will normally collect personal information from you only where we have your consent to do so or where the processing is in our legitimate interests (for example, assessing your application to work at ServiceNow) and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you. Where we collect sensitive personal information from you, we will do so normally only with your explicit consent or where we have an obligation under employment law to process such information.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.
We and our service providers may transfer your Applicant Data to jurisdictions other than the one in which you provided it, including to the United States. This Applicant Statement applies wherever your data is processed.
If you are a visitor from the European Economic Area ("EEA"), we will protect your personal information when it is transferred outside of the EEA by:
If you require further information about our international transfers of personal information, please contact us using the contact details provided further below.
We maintain appropriate technical and organisational measures to protect Applicant Data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, and access. Our employees with access to Applicant Data are required to keep that information confidential and secure.
Unless a longer retention period is required by law, we retain Applicant Data where we have an ongoing legitimate business need to do so or as long as the such data is needed to fulfil the purposes outlined in this Applicant Statement. Additionally, we may also retain Applicant Data to consider you for other job opportunities where such retention is permitted by law, unless you do not permit us to retain your Applicant Data for such purposes.
We may delete Applicant Data at any time as permitted or required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it. If this is not reasonably feasible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We provide you with certain rights regarding your Applicant Data:
We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity.
We reserve the right to update or change this Applicant Statement from time to time. If we make material changes to this Applicant Statement, we will notify Job Applicants through an appropriate online notice or other means (which may include, if we have your contact details, notification by e‑mail) and obtain your consent, if and where required by applicable law.
To ask questions or comment about this Applicant Statement and our privacy practices or if you need to update, change, or remove your information or exercise any other rights, then Job Applicants who are located outside of the European Economic Area can contact us at: privacy@servicenow.com.
Or
ServiceNow, Inc.
Attn: Privacy
2225 Lawson Lane
Santa Clara, CA 95054
For Job Applicants located in the European Economic Area, you may contact us at:
ServiceNow Nederland B.V. (the data controller)
Attn: Legal Department
Hoekenrode 3
1102 BR Amsterdam
The Netherlands
E‑mail: legalnotices@servicenow.com